At Steppeak, we prioritize seamless delivery to ensure your carefully selected items arrive promptly and in perfect condition. Our team processes orders with meticulous attention, from packaging to dispatch, guaranteeing that every shipment meets our high standards. Whether you're shopping for performance-focused gear or everyday essentials, our logistics network is optimized for reliability. Orders are typically prepared for shipment within 1-2 business days after confirmation, excluding weekends and holidays.

Processing times may vary slightly depending on order volume and product availability. Once dispatched, domestic deliveries generally take 3-7 business days, while international shipments require 10-20 business days for arrival. Note that unforeseen circumstances such as weather disruptions or customs inspections may occasionally extend these estimates. Rest assured, we proactively monitor all shipments and will notify you of any significant delays.

We offer transparent pricing with two straightforward options:

Standard Shipping (10-15 Business Days): $15 for orders under $60
Free Shipping (10-15 Business Days): Automatically applied to orders totaling $60 or more

Seasonal promotions may occasionally provide additional shipping benefits, which will be clearly displayed during checkout.

Currently, we serve customers across North America, Europe, and select Asian countries. Some remote locations or islands may have restricted access due to carrier limitations. During checkout, our system automatically verifies deliverability to your address. For inquiries about specific regions not listed, please contact our support team at [email protected] before placing your order.

Within 24 hours of shipment, you'll receive a confirmation email containing your tracking number and a direct link to monitor progress. Our system integrates with major carriers to provide real-time updates. For consolidated orders with multiple packages, each component will have its own tracking reference. Should you encounter any discrepancies in tracking information, our customer service team can assist with investigation.

While we make every effort to ensure timely delivery, occasional delays may occur due to factors beyond our control. If your package hasn't arrived within 5 business days of the estimated delivery date, please first check the tracking status. For unresolved issues, contact us at [email protected] with your order number. We'll immediately initiate a trace process with the carrier and keep you informed throughout the resolution period, which typically takes 3-10 business days depending on the shipping method.

International shipments may be subject to customs clearance procedures and additional fees determined by your local authorities. These charges, including VAT, tariffs, or handling fees, are the responsibility of the recipient. We declare all packages at actual value and cannot mark items as gifts to avoid duties. For accurate estimates, we recommend consulting your country's customs website prior to ordering. Please note that customs processing times vary and may add to the overall delivery duration.