Hey there! Remember the last time you reached out to a company and actually felt heard? That’s the experience we’re aiming for here at Steppeak. Our founder, Alex, still replies to emails personally—though he might take a day or two during peak seasons. (Fun story: once, he spent an entire flight from Atlanta to Seattle responding to customer messages. Talk about dedication!)
Honestly, we’ve built this brand on real conversations. Whether it’s a product suggestion, a shipping question, or just to say hello—every message gets read. Last month, a customer’s feedback about our packaging led to a 30% reduction in waste. See? You do make a difference.
P.S. Prefer a contact form? Click here. Though emails tend to get faster responses—just saying!
I’ll be real with you: we’re a small team competing with giants. What keeps us going? Those moments when a customer writes, "This jacket survived my Iceland trip!" or "My dog chewed the strap—any replacement tips?" (True stories.) So go ahead, hit send. We’re all ears.
Steppeak isn’t just a shop—it’s a community. Founded in 2018 after a disastrous camping trip with leaky gear. Now we test every product ourselves. Rigorously. (Our office closet is basically REI on steroids.)
