You may cancel your order at any time before it has been shipped. Once your cancellation request is received and processed, a full refund will be issued to your original payment method. Please note that orders already in the shipping process cannot be canceled. To cancel an order, please contact our customer service team as soon as possible with your order details. Refunds for canceled orders typically appear in your account within 5-7 business days, depending on your financial institution's processing time.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in its original packaging, and accompanied by the original receipt or proof of purchase. Items that show signs of wear, damage, or are not in their original condition may be subject to a restocking fee or may not be eligible for return. To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number may not be processed. Customers are responsible for return shipping costs unless the return is due to our error.
Once your return is received and inspected, we will send you an email notification regarding the status of your refund. If approved, the refund will be processed to your original payment method. Please allow 3-5 business days for the refund to appear in your account after processing. The exact timing depends on your financial institution's policies. Shipping costs are non-refundable unless the return is a result of our mistake. If you received a gift that you wish to return, we will issue a refund in the form of store credit to the original purchaser.
If you haven't received your refund within the expected timeframe, please first check with your bank or credit card company as it may take additional time for the refund to be posted to your account. If you've done this and still have not received your refund, please contact us immediately. We will investigate the matter and work with our payment processor to resolve any issues. Please have your order number and payment details ready when contacting us about a missing refund. In rare cases where a refund cannot be processed to your original payment method, we may issue store credit or arrange an alternative refund method.
If you have any questions about our Return & Refund Policy, please don't hesitate to contact us:
Company Name: Steppeak
Address: 3737 Lakeland Park Drive, Atlanta, Georgia
E-Mail: [email protected]
Phone: +1404-940-0718
Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM EST, excluding major holidays. We strive to respond to all inquiries within 24-48 business hours.
